FAQ

 

Q. SHOULD I DROP OFF OR SCHEDULE A FREE PICKUP FOR MY DONATION(S)?

A.  We have a free pick-up service for all donations available Monday - Friday with an average 5-7 day waiting period depending on the week. If you're in a rush, drop-off donations, with the exception of furniture, are accepted any time during shop hours and with taxi or car reimbursement up to $12. We are open Monday-Saturday 10-7 and Sunday 11-6.

 

Q. WHAT DAYS ARE AVAILABLE FOR A FREE DONATION PICKUP?

A. Our free pick-up service is available Monday-Friday with a window of 8am-2pm, which someone needs to be available in order to let the movers in, even if only a doorman. 

 

Q. WHAT IS THE WAIT TIME FOR A FREE DONATION PICKUP?

A. Depending on the week, there is typically a 5-7 day wait time. With the exception of furniture, you can also drop-off anytime during store hours. Call 212-684-5344 or email us at thriftshop@nycopera.com for more information regarding availability. 

 

Q. HOW SHOULD I PACK MY DONATIONS FOR PICKUP OR DROP-OFF?

A. Please pack all clothing and accessories in garbage bags, preferably without hangers (we're quick to unpack and make sure all quality items are cared for properly) and pack all home accessories and books in boxes within a manageable weight for safe moving. Larger items such as rolled up rugs, mirrors, framed art, and floor lamps can be left free standing as we provide the proper packing materials for larger, fragile items. 

 

Q. WHAT HAPPENS TO THE ITEMS I DONATED THAT AREN'T UP TO THE SHOP'S STANDARDS?

A. Please be sure to review our donation standards form. In the event we do receive items that aren't up to our standards, we send them along to another charity organization or cause.   

 

Q. HOW OFTEN IS NEW MERCHANDISE PUT OUT?

A. Clothing, accessories, books, furniture and home decor are put out on a daily basis during weekdays, and accessories and jewelry on the weekends. For those looking for something in particular such as rare books, art or designer and vintage clothing, check out our curated events.  

 

Q. ARE THERE REGULARLY SCHEDULED SALES OR DISCOUNTS?

A. Typically we hold a sale before our events in order make room for the new merchandise and around holidays, but we don't have any regularly scheduled discount sales. 

 

Q. HOW CAN I STAY UP TO DATE ON UPCOMING EVENTS AND SALES?

A. Give us a call, follow us on Facebook, Instagram, or join the mailing list for updates on events and/or discounts.